Privacy Policy

Privacy Policy


Our privacy policy is meant to be easy to understand and clearly show our site visitors and customers how we collect, store and use your information. In most cases, we collect this information to ensure network integrity and that we continue to provide you with the most relevant content and best possible service that suits your needs. In some cases, we are required by law to collect personal information about customers. Except where the law requires otherwise, we undertake to protect the confidentiality of such data.
Such information may include both identifiable personal data, as well as non-identifiable personal information. Identifiable personal information will be collected when you sign a contract for service with us, or use our website for a transaction or subscription service. Non-identifiable information is gathered automatically when you visit our website or those websites hosted by us, and stored for use in our system.


Directel respects customer privacy and the privacy of those accessing our website, or those websites hosted by us. We undertake to protect the confidentiality of our customers and users including all personal information supplied in the course of contracting with us for services. We undertake not to sell your personal information to third parties for commercial or marketing purposes.
Collection of Personal Data
Directel collects personal data about our users when you visit a website hosted by us; apply for a service subscription; respond to a customer questionnaire; submit a ticket or sales request to us and through the use of cookies in browsers. We may also combine information about you that we have with information we obtain from our business partners or affiliates.
A cookie is a data file that sits on your computer. The cookie is placed there by a web server that you have visited using a browser. It is used to uniquely identify you during web interactions with a website and contains data that allow the remote server to keep a record of who you are, and what actions you take at the remote web site.

Use of Personal Data

Directel may on occasion use your personal information to contact you about promotional offers; advise you of matters relevant to service provision and in some cases, solicit your feedback. However, Directel will provide you with an option within every communication to opt out of receiving any communications of this nature or you can contact our customer services representatives to ensure that you do not receive such promotional information on +27 (0)100 150 150.
Directel may log the websites you visit; collect IP addresses and information about your operating system and the type of browser you use for the purposes of network/system administration; to report aggregate information, and to audit the use of our site. This data however will not be used to identify individual users who will at all times remain anonymous.
Any information Directel collects from you through correspondence with us, whether via e-mail, telephonically or by written letter, will only be used to address the matters within that correspondence. If this requires referring such correspondence within Directel or to a third party to ensure customer service, your personal information will only be disclosed to the point necessary to address your query or concerns, and will otherwise be kept confidential.
Any information that customers disclose in a public space, including on any bulletin board, chat room or any site Directel may host for you, is available to anyone else who visits that space. Directel cannot safeguard any information you disclose there.

Site Linking

Directel’s websites contain many links to sites that belong to third parties. Directel cannot be held responsible for any use of your personal information arising from you disclosing such information on third party sites. Directel cannot protect any information you may disclose on these sites and recommends that you review the privacy policy statements of the sites you visit.


Directel will not enter into a service subscription contract with a minor unless such minor has explicit written consent from a parent or guardian to do so.

Reservation of Rights

Directel reserves the right to disclose information about customers where required in good faith, to do so by law or to exercise our legal rights or defend ourselves against legal claims.
Directel further reserves the right to share information with law enforcement to investigate or prevent illegal activities being committed over our network.
Directel reserves our rights to disclose your personal information where you have given us explicit legal written consent to do so.
Directel reserves the right to monitor user and network traffic for site and network security purposes and prevent any unauthorised attempts to tamper with our systems, networks and sites or cause damage to our property.
Directel reserves the right to make changes to this privacy policy or update it. Customers and site visitors bear the responsibility to ensure that they have read the changes or updates as the case may be.