directel Introduction

directel is a proudly South African ICT (Information Communications and Technology) focused organisation that specializes in providing business with total end-to-end solutions that cater for all communication needs.

We recognise that every communications solution is unique. Thus, we strive to provide individualized, highly scalable, easily managed and secure systems based on market leading technologies that will add value, productivity and efficiency to our customers.

Directel specializes in solutions aimed at small and medium sized enterprises. We strive to provide the functionality, capability and features more commonly associated with large enterprise solutions to businesses of all sizes. With a strong focus on unified communications and resiliency, our customers can now have the advantages of latest technologies without the overbearing costs.

Company Background

Directel was founded in 2001 and initially focussed on the international calling card market and the satellite broadband industry. Directel received its VANS license in 2006 and in May 2009 this license was converted into the individual ECS and ECNS licenses that it now holds today.

In 2011 Directel was taken under new ownership and control. The current board of directors, which consists of 4 members, have a combined experience of more than 60 years as directors of major companies in Southern Africa and over 15 years of experience in the telecommunications sector.

Under the new ownership directel has attracted a team of young, bright and skilled individuals who understand the importance of professionalism, integrity and customer service. Directel has partnered exclusively with AVAYA as our preferred telecommunications hardware supplier of choice. AVAYA is the No. 1 vendor for telecommunication solutions worldwide providing exceptional value for money and market leading performance.

The directel Vision

directel recognises the ever growing need for high quality reliable communications within Southern Africa and is thus committed to delivering advanced, state-of-the-art solutions that are tailor made specifically for our customers’ needs. This allows our customers to meet their cost minimizing objectives, providing them with peace of mind communications that have a competitive edge.

We continue to look beyond today’s requirements to the continuously evolving technologies of advanced telecommunications services that will best serve the needs of our customers.

Customer Service Promise

At directel customer service is our number 1 priority.  We have implemented systems within our company like Zendesk that allow our staff to efficiently service our customers. We strive everyday to provide the most amazing customer service experience and differentiate from our competition through an amazing personalized experience.

ICASA License Information

directel holds individual ECS and ECNS licenses from ICASA, the regulator for the South African communications sector. These licenses allow us to not only provide communications hardware but also hugely competitive call termination rates. We have a strong focus on IP technology, enabling our customers to greatly reduce their communication costs.